LETTER WRITING
Business Letters: Complaints
SOLVED EXAMPLES
1. As Avinash Aneja, Librarian, you had ordered two sets each of World History in Pictures (5 Vols.), Nature Study (16 Vols.) and The Story of Science (16 Vols.) from Ms Universal Book Suppliers, 14, Gali Ram Nath, Chandni Chowk, Delhi. Unfortunately, on receiving the books, you found that some volumes were missing in the sets and some were damaged. Write a letter complaining about the defective, deficient supply and ask them to correct this suitation. This order had been placed by you for the library of your school, Vivekanand Senior secondary School, Vikaspuri, Delhi.
Ans. Your Ref. UBS/13/06
Our Ref. VSS/DE/06/XX
Sir
Sub: Complaint about defective and deficient supply of books
We received the parcel containing the books ordered by us in our letter of Dec. 4, 20XX, ref. no. UBS/13/06.
Thank you for the same.
I want to point out here that the order has not been complied with completely and no set is complete. Unfortunately, due to some mistake Vol. no. 3 in World History in Pictures, Vols. 7 and 8 in Nature Study and Vol. 13 in The story Story of Science are missing. Further, Vol. 2 in Nature Study is damaged
It is extremely distressing to find such carelessness from a reputed bookseller like you. Kindly supply the missing volumes and replace the defective and damaged ones at the earliest.
Hoping for an early response.
Yours faithfully
Avinash Aneja
Librarian
Business Letters: Placing Orders
SOLVED EXAMPLES
2. You are the manager of “The Chef”. Write a letter to the manager of “The Cottage India Emporium” placing your order for furnishings and upholstery items for your restaurant.
Ans. The Chef
4/3 Model Town
New Delhi
March 2, 20XX
The Manager
The Cottage India Emporium
Central Market
New Delhi-110001
Sir
Sub: Placing order for furnishings and upholstery items
Thank you for your quotation of february 25 and the generous supply of sample among with the latest price list, both of which are well up to our expectations.
Since our requirement is urgent, Kindly forward the following items immediately
Carpets sample no. A 34 12 sets
Sofa covers sample no. F 23 8 sets
Carpets sample no. H67 5(12 ft x 15 ft)
Table cloths/napkins sample no. T76 4 sets
We hope you will make arrangements for delivering the items latest by March 15, 20XX. The payment will be made in cash after adjusting 15% trade discount as specified by you. Further, it must be understood that we reserve the right to reject any item that does not correspond to the samples submitted.
Yours faithfully,
Hari Dutt
(Manager)
Unsolved Practices Question
PREVIOUS YEARS” QUESTIONS
1.You are Anita/Anand of 36, GK.II. Last month you bought an inverter from Electra World, Defence Colony in Delhi. Now you find that the inverter is not working properly. Write a letter to the dealer asking him to replace it immediately.
2.You are Amit/Amita. A month ago you bought a computer from Sony”s showroom.
Initially it gave a very good service but has suddenly started malfunctioning. In your
letter of complaint to the manager of the showroom, mention the faults in the computer.
3.You are Anuj/Anuja of 10, Panchali Nagar, Delhi. Last month you purchased an automatic “Wingsung” washing machine from Grand Electronics, against warranty of two years. For one month. For one month, it worked well. Now you find that it is making an unbearable noise and clothes are not washed properly. Write a letter to the manager of Grand Electronics, against a warranty of two years. For one month, it worked well. Now you find that it is making an unbearable noise and clothes are not washed properly. Write a letter to the Manager of Grand Electronics, complaining about your problem and requesting him to replace the machine immediately.
4.You are Kanchan/ kavi staying at 12 Vaibhav Apartments, New Delhi. Last month you purchased a computer from K V Dealers, Gandhi Market, New Delhi with a warranty of 2 years. All of a sudden it has stopped functioning. Write a letter to the dealer complaining about it and request to replace it against the warranty that goes with it.
5.You are Suresh Mathur. You bought a scooter manufactured by XYZ Company from Pinky Automobiles Ltd, Industrial Area, Chandigarh. You were told the scooter
is of superior quality and that the parts were easily available. However, three months after you purchased the scooter, the brakes failed, gears stopped working and petrol tank started leaking. You took the scooter to various repair shop. Almost
all of them have told you that the spare parts are not available, Write to XYZ company asking them to either replace the scooter or send you the spare parts.
PRACTICE QUESTIONS
1. You are Manish/Manisha Verma Living at 56, Saraswati Enclave, Sector-9, Rohini Delhi. You had taken a tour to Badrinath, Kedarnath and Haridwar conducted by Ideal Pilgrim Tours and Travels, D-22, Connaunght Place, New Delhi. During the trip you found the arrangements for stay unsatisfactory, the buses uncomfortable and the drivers and conductors rude in behaviour. Write a letter to the manager complaining about these problems faced by you and your family.
2. As Krishna Kant/Krishna Kumari, you had employed the services of Decent Packers, 1469, D Block, Connaught Place, New Delhi to pack and transport your household goods and car to Chennai. Complain to the manager of the following;
—The goods did not reach in time—the rear doors of the car were damaged—the electronic equipment too was damaged—claim compensation for the damage
Your address is 18-B, Self-Financing Flats, Alaknanda Colony, New Delhi.
3. As Mohit Khanna, Sales Manager, Universal Book Supplies, Chandni Chowk, Delhi, you had sent some dictionaries and encyclopaedia to ViverKanand Senior Secondary School, Vikaspuri. The ordered material has been recieved by the school but full payment has not been made to you. Write a letter to the principal of the school complaining about the delay in payment in spite of repeated remainders. Request him to arrange payment at the earliest.